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One thought on “Complaints to “Likes” — How to handle negative comments on your company Facebook page

  1. I like your insight on how to manage a social media page. I have been in the position of having to manage a comment from someone who was diasppointed and it can be difficult. I am a Social Media Coordinator and being able to engage with people who are not happy is almost more important than engaging with the people who are happy. As you mentioned if you choose to ignore the person that complains that will lead them to talk bad about the company to other people. However, if you address the issue and face it head on they will be more likely to find the company being considerate. I have complained to different organizations and have no response and, in my eyes, it makes the company look horrible and like they don’t care about their customers. I am sure this is not what they want, but that’s what happens when no one pays attention to comments that are made.

    Posted on July 14, 2013 at 7:47 pm